Q & A

Q: WHERE DO I LEAVE MY CUSTOM INFORMATION?

A: Please leave all customization details in note to seller prior to checking out.  If you forget, please email them to me at: looploft.outlook.com

Q: ARE CUSTOM ITEMS RETURNABLE?

A: Custom items are not returnable unless I have made a mistake.

Q: WHAT IS THE TURNAROUND TIME FRAME TO HAVE MY ORDER SHIPPED?

A: I usually am able to get orders in the mail within 5-7 business days, this all depends on my current work load.  Email me at: looploft@outlook.com prior to ordering if you are time crunched to see if our schedules align!

Q: DO YOU DO CUSTOM ITEMS THAT ARE NOT LISTED ON YOUR SITE?

A: Yes, reach out with any ideas you have so we can discuss the options.

Q: DO YOU COLLECT SALES TAX?

A: Yes, Illinois sales tax will be added if applicable.

Q: DO YOU CHARGE FOR SHIPPING?

A: Yes, I try and keep my S&H fees as low as possible but as a small handmade shop I do charge for this service.

Q: DO YOU OFFER SALES OR DISCOUNTS FOR MULTIPLES?

A: I run a few sales throughout the year, sign up for my newsletter to be in the Loop.   I do not offer discounts for multiples unless you have a wholesale license, please contact me at: looploftwholesale@outlook.com for more info on wholesale.